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BY Gautam Sharma / Mar,30 2018

2018 Is The Year Of Bots

Do you have a Facebook page, website or mobile app?

If, YES!

So, have you installed the chatbots in it?

Do you know?

66% of the people love to communicate with brands on messaging platforms. Out of which, 90% do not get the instant response and have to wait for a couple hours to get reply.

But the world is very competitive and nobody likes to wait for a reply. In fact, 51% people expect to get instant reply from your business.

So, if you fail to fulfill this gap. They will ping your competitors and you will lose the business.

But if you are looking for a way to stay ahead of your competitors and improve user experience at the same time.

Chatbots are the only answer.

And that’s why I say, 2018 is the year of chatbots.

Chatbots are considered as the future marketing tool and are one of the fastest growing technology.

The whole concept is explained in the above snapshot. When a person asks any query related to your business, chatbots reply them instantly. So, this will also save your resources and salary cost, as you have to implement chatbots only once.

The biggest advantage is, they are active 24/7. So, they make sure, you never lose business.

So, are you interested in developing your own chatbots? Let us discuss!

Also Read:

Why 2018 will be the year of chatbots?

Smartphone apps:

Every small/ big brand has a mobile app now. But in 2018, chatbots will become the new way to monetize the mobile experience.

So, if you have a mobile app but you didn’t integrate the chatbots in it. You should consider doing it now.

Chatbots in messaging application:

75% of the smartphone app users are using messaging apps such as WhatsApp, Facebook messenger, Wechat, etc. Facebook and WhatsApp have 1 billion users which are still increasing…

…And many businesses have already implemented chatbots on the company’s Facebook page, while others are going to implement it sooner or later. There is no other option.

Enterprises are more focusing on building chatbots than the apps:

Enterprises are focusing on leveraging messaging app platforms as they have the huge user base.

So, by integrating chatbots in it, they are increasing their brand visibility and trying to gain more attention of targeted users.

Artificial intelligence and machine learning in applications:

There is already a huge demand for AI and Machine Learning in the existing app market.

Moreover, AI and ML solutions will also help to improve human lives and increase productivity.

Soon, AI and ML will be used in creating next level chatbots.

So, they will act as humans only. They will have the ability to understand the customer’s behavior and they will reply accordingly.

Conclusion:

There is no doubt that chatbots are going to be the best alternative for client servicing and providing the next level user experience.

Chatbots are implemented in Facebook messenger or Facebook page. They are also implemented in websites and can collect users information as well.

So, do you have the mobile app, website or Facebook company page? If yes, then you must implement chatbots for your business.

Don’t forget to share this post with your social media friends, who own the business. So, they can implement chatbots in 2018 and can stay ahead of their competitors.

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